Privacy Policy
1. Introduction
At KivaWeb, accessible via kivaweb.com, we are firmly committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or interact with our website and services. We place the highest importance on transparency and data protection and process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of This Policy and Role of the Data Controller
This Privacy Policy applies to all personal data collected through our website, kivaweb.com, and our related services. For the purposes of the GDPR, KivaWeb is the data controller of your personal information. For CCPA purposes, we may act as a “business,” collecting and determining the use of consumer data.
This policy does not apply to any third-party websites or services linked to or from kivaweb.com, which are governed by their own respective privacy policies.
3. Categories of Data We Process
We collect and process the following categories of personal data:
a. Usage Data:
We collect information about how you access and use our services, including your browser type, operating system, IP address, time zone setting, mobile device identifiers, referring URLs, pages visited, session duration, and interactions with site features.
b. Account Data:
We collect data necessary for account registration and management, such as your full name, email address, postal address, phone number, username, and password (stored securely).
c. Profile Data:
This includes data related to your preferences, interests, purchase history, and browsing behavior within kivaweb.com.
d. Communication Data:
When you contact us, we may collect your correspondence, contact history, and any other relevant communication details such as support requests and inquiries.
e. Technical Data:
This encompasses information about the devices you use to access our services, including hardware model, device type, operating system and version, browser type, screen resolution, internet service provider, and language preferences.
f. Transaction Data:
We process information related to transactions you initiate on our site, including billing address, shipping details, payment method (excluding full payment card info), and order history.
g. Preference Data:
Includes data you provide regarding your marketing preferences, communication choices, and product interests.
4. Legal Bases for Processing
Under the GDPR, we rely on the following legal bases to process your personal data:
– Performance of a Contract: When data processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
– Consent: Where explicit consent has been provided for specific data uses, such as receiving marketing materials.
– Legitimate Interests: Where we have a lawful interest in using your data, as long as those interests are not overridden by your rights or freedoms.
– Legal Obligation: Where data use is required to comply with a legal obligation.
For CCPA compliance, we may collect and process personal information for “business purposes” as described above and in accordance with defined processing categories.
5. Your Rights
Subject to applicable laws, you have the following rights regarding your personal information:
– Right of Access: You may request details of the personal data we hold about you.
– Right to Rectification: You may request changes to inaccurate or incomplete data.
– Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to retention obligations.
– Right to Restriction: You may request that we limit the use of your personal data under certain circumstances.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data. These include but are not limited to:
– Data encryption during transmission and storage,
– Multi-factor authentication and password protection,
– Role-based access control permissions,
– Regular backups,
– Employee training on data privacy and security,
– Ongoing monitoring and threat detection protocols.
While no system can guarantee 100% security, we continuously work to protect your information against unauthorized access, loss, alteration, or misuse.
7. International Data Transfers
Your personal information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction. Where we transfer personal data to countries outside the European Economic Area (EEA) or other applicable jurisdictions lacking adequate legal protections, we ensure such transfers are conducted via approved mechanisms, such as Standard Contractual Clauses or equivalent safeguards.
8. Data Retention
We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including any legal, regulatory, accounting, or reporting obligations. Our standard retention periods include:
– Account and transaction data: up to 7 years from the last transaction,
– Communication data: 3 years after resolution,
– Technical and usage data: up to 24 months,
– Marketing and preference data: until you withdraw consent or opt-out.
Data may be anonymized and retained for analytical or archival purposes beyond these timelines.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on kivaweb.com. Cookies are small text files stored on your device that help us understand usage patterns, improve functionality, and deliver personalized content. Types of cookies include:
– Essential Cookies: Required for website functionality, login authentication, and security.
– Functional Cookies: Enhance site usability and store user preferences.
– Analytics Cookies: Monitor website usage, performance metrics, and platform diagnostics (e.g., Google Analytics).
– Performance Cookies: Improve site performance and loading speeds.
10. Cookie Management and Compliance
Upon your first visit to kivaweb.com, you are presented with a clear cookie consent banner. You can manage your cookie preferences or withdraw consent at any time via our Cookie Settings or within your browser settings. We maintain full compliance with GDPR and CCPA requirements regarding cookie disclosures and user rights.
11. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal data from individuals in this age group. If we become aware that a child under 13 has provided personal information to us, we will take immediate steps to delete such data. Parents or guardians who believe their child may have provided personal data can contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to modify or update this Privacy Policy at any time to reflect legal, technical, or operational changes. Where appropriate, we will take reasonable steps to inform you, such as posting a prominent notice or contacting you directly via the email associated with your account. Continued use of kivaweb.com following such changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at:
Email: [email protected]
We are committed to full compliance with applicable privacy legislation and will work with users to resolve any concerns in a prompt and respectful manner.