Privacy Policy
At Kivaweb.com, we are deeply committed to safeguarding your personal data and upholding your rights to privacy and data protection. This Privacy Policy outlines how we collect, process, use, store, and disclose your personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).
We encourage you to read this Privacy Policy in full to understand how we handle your data, what rights you have, and how you can exercise them. Your trust is important to us, and we take our responsibility to protect your information seriously.
1. Scope of Policy and Role of Data Controller
This Privacy Policy applies to all personal data collected through your interaction with our website, kivaweb.com, and associated digital services and communications. For the purposes of applicable data protection law, Kivaweb.com is the “data controller,” meaning we determine the purposes and manner in which personal data is processed.
If you have questions regarding our data practices, please contact us at [email protected].
2. Categories of Data We Process
We may collect and process the following categories of personal data, either directly from you, automatically through website use, or from third-party integrations, where applicable:
a. Usage Data
– Internet Protocol (IP) address
– Browser type and version
– Time zone setting and location
– Referring/exit pages and URLs
– Page interactions and on-site behavior
– Session identifiers
– Website navigation data
b. Account Data
– Full name
– Email address
– Phone number
– Mailing and billing address
– Account credentials (encrypted)
c. Profile Data
– Purchase history
– Wishlist items
– Browsing behavior and viewed products
– Feedback and survey responses
– User preferences
d. Communication Data
– Correspondence with our support or sales teams
– Contact form submissions
– Chat logs and call summaries (where applicable)
– Communication preferences
e. Technical Data
– Device type and operating system
– Hardware settings
– Mobile device IDs
– System performance metrics
– Software configurations and plugins
f. Transaction Data
– Details of products purchased
– Payment method and billing details (note: we do not store full payment card information)
– Shipping method and delivery updates
– Invoicing and refund records
g. Preference Data
– Marketing opt-in and opt-out status
– Interests indicated by the user
– Product categories of interest
– Communication format preferences
3. Legal Bases for Data Processing
We process your personal data under the following lawful bases, depending on the nature of your interactions with our website and services:
– Consent: When you expressly agree to marketing communications, cookie usage (non-essential), or optional services.
– Contract Performance: When processing is necessary to fulfill a purchase, respond to a service request, or provide account functionality.
– Legal Obligation: When we are bound by laws or regulatory requirements to retain, report, or disclose certain data.
– Legitimate Interests: For operational efficiency, fraud detection, internal analytics, website optimization, and service improvement, provided your rights and freedoms are not overridden.
4. Your Rights as a Data Subject
Under GDPR and CCPA, and where applicable, you have the following rights regarding your personal data:
– Right of Access: You may request a copy of the data we hold about you.
– Right of Rectification: You may ask us to correct inaccurate or incomplete personal data.
– Right to Erasure: In certain cases, you may request the deletion of your personal data (“right to be forgotten”).
– Right to Restrict Processing: You may limit how we use your data under specific circumstances.
– Right to Data Portability: You may obtain your data in a structured, commonly used format and transfer it to another controller.
– Right to Object: Where processing is based on our legitimate interests or direct marketing, you may object to such processing.
– Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
– Right Not to Be Subject to Automated Decision-Making: We do not make decisions based solely on automated processing that significantly affects you.
To exercise any of your rights, please contact us at [email protected]. We will verify your request and respond in compliance with applicable laws.
5. Security Measures
Kivaweb.com implements robust administrative, technical, and organizational safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:
– Encryption of sensitive data (SSL/TLS)
– Role-based access controls
– Regular backups and redundancy protocols
– Ongoing employee training and confidentiality obligations
– System auditing and vulnerability scanning
6. International Transfers of Your Data
If your personal data is transferred outside of your jurisdiction (e.g., to our processors or partners located in countries that may not provide the same level of data protection), we ensure that suitable contractual provisions, including EU Standard Contractual Clauses (SCCs), are in place. We also assess supplementary technical and organizational protections as necessary to ensure compliance with GDPR and other applicable standards.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
– Account Data: As long as your account remains active or for up to 5 years after inactivity
– Transaction Data: 7 years for financial and legal recordkeeping
– Communication and Support Data: 3 years for customer service quality and legal compliance
– Usage and Technical Data: Up to 3 years for diagnostic and analytical purposes
When data is no longer required, it will be securely deleted or anonymized.
8. Cookie Policy
We use cookies and similar technologies on kivaweb.com to enhance your site experience. Cookies are small text files placed on your device for the following purposes:
– Essential Cookies: Required for website functionality, including shopping cart and login features.
– Functional Cookies: Enable personalization, language settings, and improved user experience.
– Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
– Performance Cookies: Monitor site performance, crash reports, and load times.
We do not use cookies to serve third-party behavioral advertisements unless you provide prior consent.
9. Managing Cookies and Your Consent
Upon your first visit to kivaweb.com, we present a cookie consent banner in compliance with GDPR and CCPA. You can customize, withdraw, or update your cookie consent at any time through our Cookie Settings link in the website footer.
You can also control cookies using your browser settings, but please note that disabling certain cookies may impair site functionality.
For California residents: We honor “Do Not Sell or Share My Personal Information” requests and provide mechanisms to opt out of any applicable data sale under CCPA definitions.
10. Children’s Data
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we learn that a child under 13 has submitted data through kivaweb.com, we will take immediate steps to delete their information. Parents or guardians who believe their child has submitted personal data may contact us at [email protected].
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or data processing activities. When material updates are made, we will notify users via website notices or direct communication where appropriate. We encourage you to periodically review this page to remain informed of how your data is being used.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our use of your personal data, please reach out to us at:
Kivaweb
Email: [email protected]
Website: https://kivaweb.com
We take privacy seriously and are committed to full compliance with GDPR, CCPA, and other applicable frameworks. If you believe your data rights have been infringed, you also have the right to lodge a complaint with the appropriate data protection authority.
Thank you for trusting Kivaweb.com with your personal data.